Cancellation & Refund Policy

Last updated: 02-11-2025

1. Introduction

This Cancellation & Refund Policy (“Policy”) forms part of the Terms & Conditions of Nethakani Matrimony (the “Website”), which is owned and operated by the Website Administrator (“we”, “us”, “our”).

By purchasing or subscribing to any service or membership on the Website, you (“User”, “Member”, “you”) agree to this Policy and the Terms & Conditions.

2. General Policy

2.1. All payments made on this Website for membership or premium services are final and non-refundable, except where required by law or expressly stated in this Policy.

2.2. I provide digital and personalized matrimonial matchmaking services, which begin immediately upon payment. Therefore, as per applicable e-commerce and consumer protection laws, no refund shall be applicable once a paid service is activated.

2.3. You acknowledge that the value of a membership lies in access to data, visibility, and digital exposure — all of which are made available as soon as your account is upgraded.

3. Cancellation of Membership

3.1. You may cancel your membership at any time by sending an email to [[email protected]] with the subject line “Membership Cancellation Request”.

3.2. Upon receipt of your request, I will deactivate your paid membership within 7 working days.

3.3. Cancelling your membership does not entitle you to a refund, in full or in part, for the remaining period of your subscription.

3.4. You may, however, continue to use your free basic profile after cancellation, if applicable.

4. Refund Conditions

Refunds may be considered only under the following limited circumstances:

4.1. Duplicate Payment:

If you are charged twice for the same transaction due to a technical or payment gateway error, one payment may be refunded after verification.

4.2. Payment Gateway Failure:

If your transaction fails but the amount is debited from your bank account, the payment gateway (Razorpay) will automatically initiate a refund to your original payment method, as per its standard refund timelines.

4.3. Unauthorized or Fraudulent Payment:

If you suspect unauthorized payment on your account, you must notify me within 48 hours of the transaction at [[email protected]]. Upon verification, and if the claim is genuine, I may request Razorpay to process a refund.

4.4. Non-activation of Paid Service:

If your paid membership or premium features were not activated within 7 business days of successful payment due to my error (not due to false details or non-cooperation by you), you may request a full refund.

5. No Refund Situations

No refund shall be made in cases including, but not limited to:

You changed your mind or found a partner elsewhere.

You failed to use or access the services for any reason (including internet issues or inaccessibility).

You were suspended or terminated due to violation of the Terms & Conditions or misuse.

You expected a particular result (e.g., a successful match) which did not occur.

Partial usage of the service or expired subscription.

Disputes arising from interactions between users.

6. Refund Process

6.1. To request a refund (if eligible), send an email to [[email protected]] with:

Your registered name and email,

Payment transaction ID,

Date and amount of payment,

Reason for refund request.

6.2. Once the request is verified and approved, the refund will be processed through Razorpay, and the amount will be credited to your original payment source (credit/debit card, bank, wallet, etc.) within 7–14 business days, depending on your bank’s policy.

6.3. I do not control Razorpay’s internal processing timelines or your bank’s refund policy, and thus cannot be held liable for any delay caused by those third parties.

7. Razorpay Terms

7.1. All payments and refunds are subject to Razorpay’s Terms of Service and Refund Policy, which can be reviewed at https://razorpay.com/terms/

7.2. Razorpay may deduct transaction or processing charges, and such deductions are non-refundable.

7.3. You agree to comply with any verification, documentation, or KYC procedures that Razorpay or relevant financial institutions may require during the refund process.

8. Contact for Refund & Cancellation

If you wish to request a cancellation or refund, please contact:

Email: [email protected]

9. Disclaimer

9.1. I reserve the right to modify or amend this Policy at any time without prior notice.

9.2. Your continued use of the Website or Services after such changes constitutes your acceptance of the revised Policy.

9.3. I am not responsible for any loss, damage, charge, or inconvenience arising from failed payments, technical errors, or delays caused by banks, Razorpay, or any third-party service provider.