Last Updated: 10th November 2025

1. Introduction

This Privacy Policy (“Policy”) describes how Nethakani Matrimony (“Website”, “we”, “us”, or “our”), operated by SanShiva Tech Labs (Sole Proprietorship, UDYAM-registered) (“Operator”), collects, uses, stores, and protects the personal information of users (“you”, “your”, “member”) who access or use this Website and related services (“Service”).

By using the Website or registering an account, you consent to the collection and use of your information as described in this Policy. The Website is a free, community-based matrimonial platform for the Nethakani community; no fees are charged for registration or basic use unless expressly stated on the Website.

2. Scope & Applicability

2.1. This Policy applies to all visitors and registered users of the Website.

2.2. This Policy does not apply to websites, apps, or services linked to or from our platform that are operated by third parties.

3. Information We Collect

3.1. Personal Information

We may collect the following during registration or profile creation:

• Full name, gender, date of birth, and age

• Contact details (email, phone number, address)

• Religion, caste, community, mother tongue, education, profession, income, etc.

• Marital status, family details, and preferences

• Photographs, ID proof, and related verification details you upload

3.2. Sensitive Personal Data

We may collect and store limited sensitive data such as:

• Passwords (encrypted)

• ID proof details for verification

Such data is collected with your consent and stored securely for verification and safety purposes.

3.3. Automatically Collected Information

We may automatically collect IP address, browser type, device identifiers, operating system, dates/times of visits, pages viewed, and information via cookies or similar technologies.

3.4. Contact Sharing

You may choose to share phone numbers, emails, or other direct contact details in your profile or directly with other members. Once shared, we cannot control their use. Share only when you are confident about the other member’s identity and intentions.

4. Lawful Basis & How We Use Your Information

4.1. We process your personal data primarily based on your consent and to perform the Service you request.

4.2. We may use your information to:

• Create, manage, verify, and secure your account

• Display your profile to approved members for matchmaking

• Communicate about account updates, matches, or safety alerts

• Prevent fraud, abuse, or illegal activities and enforce our policies

• Comply with applicable laws and legal obligations

4.3. We do not sell, rent, or trade your personal data to third parties.

5. Sharing of Information

We share data only in these limited cases:

5.1. With Other Users: Your public/profile details (e.g., name, age, education, caste, location) are visible to registered/approved members. You control what you share.

5.2. With Service Providers: We may use trusted third-party providers (e.g., hosting, email, analytics, security) to operate the Website. They are bound by confidentiality and data-protection commitments and may process data only per our instructions.

5.3. Legal Compliance: We may disclose data if required by law, regulation, court order, or to protect against fraud/misuse. We are not a party to disputes between users and their families; we may cooperate with authorities when legally required.

6. International Transfers

If cloud or service providers are located outside India, your information may be transferred and processed outside India, subject to contractual safeguards and applicable law.

7. Cookies & Tracking

7.1. We use cookies and similar technologies to operate, secure, and improve the Website and analyze usage.

7.2. You can disable cookies in your browser; some features may not function properly if you do.

8. Data Security

8.1. We implement reasonable technical and organizational measures to protect data against unauthorized access, alteration, disclosure, or destruction.

8.2. Passwords are stored in encrypted form; ID proofs are stored with restricted access and used only for verification.

8.3. No method of transmission or storage is 100% secure. You use the Website at your own risk.

9. Data Retention

9.1. We retain personal information while your account is active or as required by law.

9.2. If you delete your account, most data will be deleted within 12 months, except minimal information retained for legal, security, or audit purposes.

9.3. ID proof data may be deleted after successful verification, or anonymized for record purposes.

10. Your Rights & Choices (India – DPDP Act, 2023)

Subject to applicable law, you may:

• Request a summary of your personal data we process

• Correct/complete inaccurate or incomplete data

• Request erasure (subject to legal exceptions)

• Withdraw consent at any time (processing prior to withdrawal remains lawful)

• Register a grievance with us; if unresolved, you may approach the Data Protection Board of India (when operational)

Submit requests to [email protected]. We acknowledge within 24 hours and aim to resolve within 15 days.

11. Children’s Privacy

The Website is intended only for individuals 18 years and above. We do not knowingly collect data from minors. If you believe a minor has provided data, please contact us for deletion.

12. Platform Disclaimer & Limitation of Liability (Privacy Context)

12.1. The Website provides an online platform for members of the Nethakani community to connect for matrimonial purposes. We do not guarantee the accuracy, authenticity, or intent of user-provided information.

12.2. All communications and relationships are strictly between users/families. We do not participate in or influence decisions or outcomes.

12.3. The Website/Operator shall not be responsible or liable for disputes, fraud, misrepresentation, emotional distress, financial loss, or legal issues arising between users. We may cooperate with lawful investigations but are not a party to matrimonial or interpersonal disputes. (See also our Terms & Conditions.)

13. Grievance Redressal & Contact Details

Grievance Officer: Admin/Community Support Team

Email: [email protected]

(for user complaints or data requests)

General Contact: [email protected]

Operator: SanShiva Tech Labs (Sole Proprietorship, UDYAM-registered), Hyderabad, Telangana, India.

14. Data Breach Notification

In the unlikely event of a personal data breach likely to cause harm, we will notify affected users and, where required, the Data Protection Board of India, in accordance with applicable law.

15. Changes to This Policy

We may update this Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of the Website after changes constitutes your acceptance of the updated Policy.